No Nonsense Returns
We understand that sometimes our customers may need to make a return and we’re here to make the process as simple as possible. Our 14 day returns guarantee has you covered.
I need to make a return, How does it work?
We allow a 14-day cooling off period in which you can notify us of your intention to return the item(s), and a further 14-days from this point to send the items back to us. Your refund will be sent to the same payment method that you used to place the order. Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund or an exchange - as long as you do this quickly. This right is limited to 30 days from the date you recieve your product.
To return the product please contact the Customer Success Team who will email you your returns paperwork.
Please note: Products must be returned in a new & unused condition, in their original packaging.
Who is responsible?
I've changed my mind
If you have decided that the goods aren't what you wanted and you change your mind, then you are responsible for returning your goods to us. In this instance, you would be responsible for the cost of returning the item to us. We recommend all customers return goods using a fully insured service, to cover yourself in case of loss or damage, if the goods are damaged in transit when being returned, then we will be unable to offer a refund.
My goods are faulty/damaged
In instances where goods are faulty or damaged, we will take full responsibility for a return to us. We do ask that all problems are reported to us within 24 hours of receiving the goods, to ensure that we can replace/refund.
We will ask that you forward on imagery of any damages or faults via email, with your order reference number - this allows us to quickly resolve any issues.
Please note, when damages occur we will first offer a full replacement - refunds can only be given when no replacement product can be supplied. Damage due to misuse, alteration to the product, or negligence is not covered under our returns policy and refunds cannot be given if these terms are breached.
Non-returnable goods
There are a select few items which we cannot accept returns on. These items include personalised, bespoke or special-order items, all of which will be clearly labelled as non-returnable before purchase. Of course, in cases of faulty or damaged goods, then there will be some circumstances where we may be able to accept a return on these goods. Please note, we may choose offer a store credit to be used against a future order on our website in these cases.
After your return has been processed
Cancellations
If you are returning goods to us at your own cost, we will always provide a full refund whenever the goods arrive back to us once we have checked the goods are in a re-sellable condition.
If goods are damaged or faulty, then we can refund the goods as soon as they are collected from you, even before they arrive back to us.
Order cancellations must always be made in writing, stating your order reference number, within 14 days of delivery of your full order. This can be sent via email or by post to the address listed below. Once you have requested to cancel your order, goods should be returned to us as noted above under the heading.
Your refund
All refunds will be processed back onto the original payment method within 3-7 days. While we aim to process all refunds within 3-7 days, please allow up to a further 14 working days for funds to appear in the original payment account.
