Important Terms & Conditions

We reserve the right to change prices, specifications and displayed information without prior notice.

Whilst every effort is made to ensure that products are shown as true to life as possible, information including images, product descriptions, product specifications and even pricing can only be as accurate as the website, user hardware and user software allows. We recommend that customers who are ordering specialist products, special order items, or are generally unsure about an answer to a question speak with our team first before ordering. Our friendly product experts are on hand 6 days a week to answer all of your questions, so make sure to use our LiveChat, email, and telephone facilities and please speak to us before ordering if you're unsure.

Please note, all door images generally utilise a standard 1981x762x35mm (78"x30") door as the main product image. This is an industry standard and some slight variation may occur in design for smaller or larger sizes. If you're ordering a smaller or larger size, then please contact us and we may be able to source a more lifelike image.

Warping, twist/cup and bowing of doors are not considered to be defects unless they exceed the following tolerances. Warping: 6mm in the plane of the door itself. Twist/cup: 2mm across the width of the door. Bow: 4mm along the length of the door.

Finally, for obvious reasons, we cannot 100% guarantee a colour match for a product from an image that is displayed online on our website. Displays and graphics hardware can produce slight variations in colours displayed and it's always difficult to ensure colours are accurately displayed on every display. The appearance of finished & unfinished doors are not warranted in any event. Natural variations of texture or colour of the timber aren't considered as defects.

We strongly advise against booking installers until your new doors have arrived and you have had the chance to check the product thoroughly. Whilst every effort is made to meet the delivery dates outlined on placing your order, occasionally these can be missed due to circumstances beyond our control. Regrettably, we cannot be held responsible for any consequential losses because of problems with delivery, defective products or the product not being acclimatised properly prior to fitting.

We ask that all goods are thoroughly checked for damages and faults prior to installation, with any issues reported to us before you attempt to install the product. This will allow us to sufficiently resolve any issues. Products that have been fitted are deemed to be accepted and may require a further inspection before any claim for reimbursement or replacement can be made.

Please speak to our team if you are unsure about any of the above information.

In the unlikely event that there is a problem with the stock of an item you have ordered, we reserve the right to send you a like for like product of a higher value as an alternative. If this is the case you will always be contacted to inform you first. If there is no like for like product we can send, we will contact you to discuss this and make every effort to help find you a suitable alternative option instead, if you wish for us to do so. Failing this you will of course be entitled to a full refund.Due to the nature of our products, we often drop ship items direct from supplier. This means we rely upon regular stock updates from our suppliers to ensure our website is as accurate as possible. To avoid disappointment at the checkout, we always recommend you contact us before placing your order and we will be more than happy to check the stock of any items you wish to purchase.

We supply bespoke customisable doors in made-to-measure sizes to allow you to order a door in the exact specifications you require.

When ordering bespoke made-to-measure doors, customers are required to review and electronically sign the factory line drawings of their goods, which will be produced and sent after purchasing the goods. The displayed delivery lead time begins only after this step is completed.

Please note that delivery lead times are estimations and may vary due to shipping times. If you have any uncertainties, we encourage you to contact our sales team to discuss estimated delivery times and availability.

All products on our website are priced in pounds sterling (unless an alternative currency is chosen) and include UK VAT at the current rate. This can be changed to display US Dollar prices, or Euros by using the toggle switch in the top right of the page.

Our website contains a huge number of high quality products and despite our best efforts there is always a small possibility that some goods may contain errors. Whilst we make every effort to ensure that mistakes are kept to a minimum, our products are hand-priced, to ensure we offer unbeatable value, but this means there is also room for human error.If you find any information which you believe to be incorrect, please inform our team and we will have the mistake corrected right away.The price of any products will be as quoted in your order acknowledgement email, except in cases of obvious error. If a product is incorrectly priced on the website, then we will contact you to notify you of the error, offering a solution to the issue. Where a product's correct price is lower than the price displayed on the website, we will charge the lower amount and reimburse the funds back to your account when dispatching the goods to you. If a product's correct price is higher than the price displayed on the website, then we will contact you with an offer to pay the remaining amount, or will reject the order and reimburse all funds back into your account.Only one discount code is applicable per order. Discounts are not applicable for use with sale items which are already discounted/at a reduced price. This applies to all running promotions and discount codes on the website. Due to a different pricing structure issued by the lender, we cannot accept discount codes with finance orders. If you require more information then please contact us.

We accept a range of secure payment methods through our online checkout. Depending on your device, location, order value and eligibility, these may include:

• Major credit and debit cards, including Visa, Mastercard, Maestro and American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
• Klarna
• Longer-term finance on qualifying purchases

The payment methods available for your order will be displayed at checkout. Not every payment method will be available for every purchase, customer or device, and we may add, remove or change the payment methods we accept from time to time.

Card payments and supported digital-wallet payments are processed securely through Shopify Payments or the relevant payment provider. We do not receive or store your complete payment-card details.

Please do not send payment-card or online banking details to us by email, social media or any other unsecured method. Leader Online will never ask you to provide your complete card details by email.

Payment must be authorised by the relevant payment provider before we can accept and process your order. We may carry out security and fraud-prevention checks and reserve the right to decline or cancel an order where payment cannot be authorised or where we reasonably suspect fraud or unauthorised activity.

Any cancellation or refund will be handled in accordance with these Terms and Conditions and the rules of the relevant payment provider.

Klarna (BNPL payments)

Klarna may be available as a payment method at checkout. The specific Klarna buy-now pay-later (BNPL) options available to you will be determined by Klarna and displayed during checkout.

Klarna payment products are forms of credit. They are available to eligible customers only and are subject to status, affordability and Klarna’s terms and conditions. Klarna may carry out creditworthiness and affordability checks when deciding whether to offer a payment option.

If you select Klarna, you will enter into a separate agreement with Klarna and must make payments directly to Klarna in accordance with that agreement. Leader Online does not decide whether your application is accepted and cannot change Klarna’s payment decisions, repayment schedule or applicable terms.

Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Terms and conditions and late fees may apply.

Customers can manage their Klarna payments and find help through Klarna Customer Service.

Klarna Financial Services UK Limited is authorised and regulated by the Financial Conduct Authority for carrying out regulated consumer credit activities under firm reference number 987889.

Longer-term finance

Longer-term finance through V12 Retail Finance may be available on qualifying purchases. Finance is subject to eligibility, affordability, age and status, and a minimum spend applies.

For full information about eligibility, applications, repayments and the finance provider, please visit our Pay Monthly Finance page.